Factory authorization number must be obtained in writing prior to return of merchandise for any reason, or our Receiving Department will not accept the return shipment. If approved, returns must be shipped within 15 days of purchase. No claim will be considered after 15 days for any reason. Once blank items are decorated, no returns will be accepted. All boxes containing blank items must be inspected and verified as the correct product ordered before decorating. For third parties, it is the decorator’s responsibility to verify receipt of correct product. Blank returns will have a 20% restocking fee or $20.00, whichever is greater.